General Terms and Conditions of Sale
Updated on 05/29/2026
These General Terms and Conditions of Sale (hereinafter "GTC") aim to define the rights and obligations of the company 10-Chairs Innovations (hereinafter "the Company") and any person making an intention deposit payment via the Site (hereinafter "the Customer"). They apply as soon as an intention deposit payment is made on the Site.
Important: The Site does not yet market finished products. These GTC only govern (a) the intention deposit of €20 paid by Customers in anticipation of the future release of 10-Chairs products. The conditions of sale of the products (final price, delivery, warranty, etc.) will be subject to specific general conditions at the commercial launch.
By making an intention deposit on the Site, the Customer acknowledges having read these GTC and accepting them without reservation.
2. Identification of the Company
The intention deposit is offered by the company 10-Chairs Innovations, a SAS with a capital of €40,000 registered with the Épinal RCS under number 931 685 317, registered office: 6 C Rue du Grand Breuil, 88200 Remiremont, France. Intra-community VAT number: FR90931685317.
Contact: contact@10-chairs.com.
3. Intention deposit of €20 – Description and conditions
The intention deposit is a flat-rate sum of €20 including tax paid by the Customer on the Site in order to express their interest in the future purchase of a 10-Chairs product (all ranges combined). This deposit does not equate to the purchase of a product and does not guarantee a firm reservation, but it entitles the holder to the following benefits: - Priority of information: Customers who have made a deposit will be kept informed first about the opening of pre-orders or the actual marketing of the products. - Conditional refund guarantee: If the 10-Chairs products are not marketed before December 31, 2027, the entire €20 deposit may be refunded to the Customer under the conditions laid down in Article 8 of these terms (Refund policy).
By paying an intention deposit, the Customer understands and accepts that the release date of the product is not guaranteed. The dates displayed on the Site are indicative and intended to build excitement (the FOMO effect). The Company nevertheless undertakes to use its best efforts to develop and market the products as quickly as possible.
The intention deposit is limited to one per person. The same Customer cannot make multiple deposits (any multiple payment may be automatically refunded, excluding any fees). The Company reserves the right to refuse or cancel a deposit if it notes an abuse or an obvious error in the transaction (for example, payment of an incorrect amount).
In the event of the transfer of the project or the Company to a third party (for example, an industrial acquirer such as DJI, Samsung, or Dyson) before the launch date of the crowdfunding, the intention deposits will not be transferred to the buyer.
The Company undertakes to inform the Customers within a reasonable period after the transfer of the practical terms of transfer or refund.
4. Payment methods for the deposit
The payment of the intention deposit is made online, in euros (€). Two payment channels are offered: - Via the Stripe platform: the Customer can use their account or their credit card via PayPal to pay the amount of €20 for example. By choosing this mode, the Customer will be redirected to Stripe's secure interface and must comply with the conditions of use of this third-party service. - Via a secure Typeform form that can integrate a credit card payment module (provided by a payment service provider such as Stripe): the Customer fills in the requested information and proceeds to the secure payment.
No additional fees (processing fees, commission) are charged to the Customer in addition to the €20 for the intention deposit. Online payment is secured by the aforementioned providers; the Company at no time has access to the Customer's confidential bank details (such as the credit card number), except for the information necessary to confirm payment (amount, date, success of payment).
Once the payment is made, the Customer receives a confirmation by e-mail at the address provided, summarizing the payment of their intention deposit. The Customer is advised to keep this confirmation e-mail, which is proof of their deposit. In the event of non-receipt of the e-mail, the Customer is invited to check their spam box and then to contact the Company if necessary.
In accordance with article L221-18 of the French Consumer Code, the Customer has a period of fourteen (14) calendar days from the day of payment of the intention deposit to exercise their right of withdrawal, without having to justify their decision.
To exercise this right of withdrawal, the Customer must notify their decision to the Company before the expiry of the 14-day period, in an unambiguous manner, for example: - By sending an e-mail to contact@10-chairs.com clearly expressing their willingness to withdraw and indicating their last name, first name, e-mail address used during the deposit, and the date of the payment concerned. - Or by sending a completed withdrawal form by postal mail to the address of the Company's registered office. The Customer may use the following template:
To the attention of 10-Chairs Innovations, 6 C Rue du Grand Breuil, 88200 Remiremont, France:
I hereby notify you of my withdrawal from the contract relating to the intention deposit of €20 made on the 10-Chairs website via a Typeform form on [date].
Last name, First name of the consumer: …………………………………
E-mail address used for the deposit: ……………………………
Date of the intention deposit: …………………………
Signature (only in case of notification by postal mail)
In the event of withdrawal within the legal period, the Company will refund the Customer the entire €20 received, at the latest within 14 days from the date on which it was informed of the decision to withdraw. The refund will be made using the same means of payment as that used by the Customer during the initial payment (unless otherwise agreed with the Customer and without additional costs for the latter).
After the 14-day period, if the Customer has not exercised their right of withdrawal, the intention deposit becomes firm and is only refundable under the exceptional conditions laid down in Article 8 below (non-marketing of the products before 12/31/2027).
6. Obligations and liability in the context of transactions
Obligations of the Company: The Company guarantees that the payment of the intention deposit is carried out in a secure manner through recognized providers. In the event of non-launch of the products within the allotted time, the Company will proceed with the expected refunds.
Obligations of the Customer: The Customer agrees not to improperly use the payment system (for example, making a payment with a credit card or a PayPal account without the owner's authorization). They guarantee that the information provided for the payment is accurate. In the event of a breach by the Customer of their obligations, the Company may cancel the transaction(s) concerned (cancellation of the deposit and loss of the right to the benefit, etc.), without prejudice to any prosecution.
Liability: - The Company cannot be held responsible for delays or impossibilities of refund due to incorrect banking details provided by the Customer, or to technical problems beyond its control with payment service providers (e.g. Stripe malfunction). - The Company is not responsible for the consequences of a cancellation by the Customer of their intention deposit outside the legal framework of withdrawal (for example, if the Customer unilaterally decides they no longer want the product while it is launched on time - such a cancellation will not entitle to a refund, in accordance with these GTC). - In the event of a delay in marketing the products, the Company's liability is limited to either providing the promised advantage (discount on future purchase) if the product is ultimately released, or refunding the deposit as planned if the deadline is exceeded. The Company is not bound by an obligation of result regarding the release of the product, which is under development. No additional compensation (interest, damages) may be claimed by the Customer for the sole reason of the waiting period, as the intention deposit is voluntary and the Customer has accepted the principle of waiting in exchange for the future advantage. - The Company's liability to the Customer, for any damage resulting from the intention deposit, is in all cases limited to the amount paid by the Customer (i.e. €20 maximum). As some jurisdictions do not allow the exclusion or limitation of liability for certain damages, it is understood that the Company's liability will be engaged in accordance with applicable laws.
Force majeure: The Company cannot be held responsible for the non-performance of its obligations under these GTC in the event of force majeure or circumstances beyond its control (including natural disasters, fire, strike, unavailability of telecommunication networks, war, etc.). If a case of force majeure has the effect of substantially delaying the marketing of the products beyond the date of 12/31/2027, the Company will nevertheless honor its commitment to refund the deposits.
7. Intention deposit refund policy
7.1 Refund in case of non-marketing as of 12/31/2027
If the 10-Chairs products (all ranges combined) are not placed on the market by December 31, 2027 at the latest, the Company will proceed with the full refund of each intention deposit of €20 paid by Customers for the selected and concerned range. This provision aims to protect Customers in the event of a significant delay or abandonment of the project.
The refund will be initiated from January 1, 2028 (or the date on which the Company officially announces that it is unable to market the products, if this date is earlier). The Company will contact the concerned Customers using the contact details provided (primarily the e-mail address) to inform them of the refund procedure.
The refund will be made, as far as possible, via the same payment method as that used during the payment of the deposit: - If the Customer had paid via Stripe, the refund will be issued from the Company's Stripe account to the Customer's Stripe account associated with the payment email address. - If the payment was made by credit card via the secure form, the refund will be credited to the same card (via the payment provider). - In case of technical impossibility (for example, expired credit card, closed Stripe account, or exceeded bank lead time), the Company will contact the Customer to agree on an alternative method (bank transfer, check, etc.).
The Company undertakes to finalize these refunds within 30 days from either the date of 12/31/2027, or the official announcement date of non-launch if it is earlier. No fees will be withheld from the refunded amount.
This refund will terminate the initial contractual relationship relating to the intention deposit, without any other obligation for the Company (Customers cannot claim additional interest or damages due to non-marketing, given the accepted uncertain nature of the project).
Outside of the legal right of withdrawal (Article 5) and the case of non-marketing (Article 8.1), the intention deposit is non-refundable. In particular: - If the 10-Chairs product is actually marketed before 12/31/2027. If the Customer decides not to proceed with the purchase of a 10-Chairs product when they are released, they de facto waive the benefit of their deposit, which can neither be refunded nor carried over to another product or another deadline (unless otherwise decided commercially by the Company on a free basis). - If the Customer has benefited from a promotional offer or an advantage linked to the deposit (for example, a free accessory, participation in an event, etc.), and they still request a refund in a case not covered by the standard policy, the Company reserves the right to refuse or to condition any refund on the return of the granted advantage. - If the 10-Chairs project is taken over by another entity or is the subject of a commercial partnership allowing the release of the products after 2027, the Company (or its assignee) may suggest that Customers either maintain the deposits awaiting the new scheduled date, or refund them. In all cases, beyond 2027, without news from the Company or the successor of the project, the Customer is entitled to request a refund.
7.3 Procedure for requesting a refund
For any question relating to the refund, the Customer can contact the Company at the email address contact@10-chairs.com by recalling their information (name, email, date of deposit). The Company will process requests as quickly as possible.
In the event of a disagreement or persistent difficulty relating to a refund, the Customer may use the mediator indicated in Article 10 of these GTC.
For any question, complaint or need for assistance regarding the intention deposit, the Customer can contact 10-Chairs Customer Service: - By email at: contact@10-chairs.com - Possibly via a contact form on the Site (if available).
The Company will do its best to respond within 5 business days.
Complaints relating to the intention deposit (for example, non-receipt of confirmation, error in the amount debited, exercise of the right of withdrawal, request for a refund, etc.) should preferably be addressed in writing (email) in order to keep a dated record.
9. Mediation and dispute resolution
In accordance with article L612-1 of the French Consumer Code, in the event of a dispute not resolved amicably with the Company, the consumer Customer has the possibility to resort free of charge to a consumer mediator with a view to the amicable resolution of the dispute.
The Company will propose in this context the intervention of the following mediator: CNPM Médiation whose contact details are as follows:
CNPM Médiation Consommation
27 avenue de la Libération
42400 Saint-Chamond
Tel.: 09 88 30 27 72
Website: https://www.cnpm-mediation-consommation.eu
Failing that, the Customer can also use the European online dispute resolution platform accessible at the address: https://ec.europa.eu/consumers/odr/.
It is recalled that recourse to mediation is not mandatory, and that the Customer or the Company may at any time decide to refer the matter to the competent court.
10. Applicable law and competent jurisdiction
These GTC are subject to French law. They are written in French.
In the event of a persistent dispute relating to their interpretation or execution, and subject to the mandatory legal provisions protecting the consumer of their country of residence, the courts of the jurisdiction of the Company's registered office will be competent.
11. Entry into force
These GTC enter into force on the date they are posted online on the Site and apply to transactions made as of this date.