General Terms and Conditions of Sale
Updated on 30/06/2026
1. Scope and Purpose
The purpose of these General Terms and Conditions of Sale (hereinafter "GTC") is to define the rights and obligations of the company 10-Chairs Innovations (hereinafter "the Company") and any person making an expression of intent deposit payment via the Website (hereinafter "the Client"). They apply as soon as an expression of intent deposit payment is made on the Website.
Important: The Website does not yet market finished products. These GTC only govern (a) the €20 expression of intent deposit paid by Clients in anticipation of the future release of 10-Chairs products. The conditions of sale of the products (final price, delivery, warranty, etc.) will be subject to specific general terms and conditions upon commercial launch.
By making an expression of intent deposit on the Website, the Client acknowledges having read these GTC and accepting them without reservation.
2. Identification of the Company
The expression of intent deposit is offered by the company 10-Chairs Innovations, a simplified joint-stock company (SAS) with a capital of €40,000, registered in the Épinal Trade and Companies Register (RCS) under number 931 685 317, with its registered office at: 6 C Rue du Grand Breuil, 88200 Remiremont, France. EU VAT number: FR90931685317.
Contact: contact@10-chairs.com.
3. €20 Expression of Intent Deposit – Description and Conditions
The expression of intent deposit is a flat sum of €20 including tax paid by the Client on the Website to demonstrate their interest in the future purchase of a 10-Chairs product (across all ranges). This deposit is not equivalent to purchasing a product and does not guarantee a firm reservation, but it entitles the Client to the following benefits: - Priority information: Clients who have paid a deposit will be kept informed on a priority basis about the opening of pre-orders or the actual commercialization of the products. - Conditional refund guarantee: If the 10-Chairs products are not commercialized before December 31, 2027, the full €20 deposit may be refunded to the Client under the conditions set out in Article 8 of these GTC (Refund Policy).
By paying an expression of intent deposit, the Client understands and accepts that the release date of the product is not guaranteed. The dates displayed on the Website are indicative and intended to generate interest (the FOMO effect). The Company nevertheless undertakes to make its best efforts to develop and commercialize the products as quickly as possible.
The expression of intent deposit is limited to one per person. The same Client cannot make multiple deposits (any multiple payment may be automatically refunded, excluding any potential fees). The Company reserves the right to refuse or cancel a deposit if it notes any abuse or an obvious error in the transaction (for example, payment of an incorrect amount).
In the event of a sale of the project or the Company to a third party (for example, an industrial buyer such as DJI, Samsung, or Dyson) before the launch date of the crowdfunding, the expression of intent deposits will not be transferred to the buyer.
The Company undertakes to inform Clients within a reasonable period after the sale of the practical arrangements for transfer or refund.
4. Deposit Payment Terms
Payment of the expression of intent deposit is made online, in euros (€). Two payment methods are offered: - Via the Stripe platform: the Client can use their account or their credit card via PayPal to pay the amount of €20, for example. By choosing this method, the Client will be redirected to the secure Stripe interface and must comply with the terms of use of this third-party service. - Via a secure Typeform form that can host a credit card payment module (provided by a payment service provider such as Stripe): the Client enters the requested information and proceeds to secure payment.
No additional fees (processing fees, commission) are charged to the Client in addition to the €20 for the expression of intent deposit. Online payment is secured by the aforementioned providers; the Company has no access at any time to the Client's confidential banking data (such as the credit card number), except for the information necessary to confirm payment (amount, date, success of payment).
Once payment is made, the Client receives a confirmation email at the address provided, summarizing the payment of their expression of intent deposit. The Client is advised to keep this confirmation email, which serves as proof of their deposit. In case of non-receipt of the email, the Client is invited to check their spam folder and then contact the Company if necessary.
5. Right of Withdrawal
In accordance with Article L221-18 of the French Consumer Code, the Client has a period of fourteen (14) calendar days from the day of payment of the expression of intent deposit to exercise their right of withdrawal, without having to justify their decision.
To exercise this right of withdrawal, the Client must notify the Company of their decision before the expiry of the 14-day period, in an unambiguous manner, for example: - By sending an email to contact@10-chairs.com clearly expressing their wish to withdraw and indicating their last name, first name, email address used for the deposit, and the date of the payment concerned. - Or by sending a completed withdrawal form by postal mail to the Company's registered office address. The Client may use the following template:
Attention: 10-Chairs Innovations, 6 C Rue du Grand Breuil, 88200 Remiremont, France:
I hereby notify you of my withdrawal from the contract concerning the €20 expression of intent deposit made on the 10-Chairs website via a Typeform form on [date].
Consumer's Last Name, First Name: …………………………………
Email address used for the deposit: ……………………………
Date of expression of intent deposit: …………………………
Signature (only in case of notification by postal mail)
In case of withdrawal within the legal period, the Company will refund the Client the full €20 received, at the latest within 14 days following the date on which it was informed of the decision to withdraw. The refund will be made using the same means of payment as that used by the Client for the initial payment (unless otherwise agreed with the Client and at no additional cost to the latter).
After the 14-day period, if the Client has not exercised their right of withdrawal, the expression of intent deposit becomes final and is only refundable under the exceptional conditions set out in Article 8 below (non-commercialization of the products before 31/12/2027).
6. Obligations and Liability in Transactions
Company's Obligations: The Company guarantees that the payment of the expression of intent deposit is completed securely through recognized providers. If the products are not launched within the specified period, the Company will proceed with the planned refunds.
Client's Obligations: The Client agrees not to misuse the payment system (for example, making a payment with a credit card or a PayPal account without the holder's authorization). They guarantee that the information provided for payment is accurate. In the event of a breach by the Client of their obligations, the Company may cancel the transaction(s) concerned (cancellation of the deposit and loss of the right to the benefit, etc.), without prejudice to any legal action.
Liability: - The Company cannot be held liable for delays or impossibility of refunds due to incorrect banking information provided by the Client, or technical problems beyond its control with payment service providers (e.g., Stripe malfunction). - The Company is not responsible for the consequences of a cancellation by the Client of their expression of intent deposit outside the legal framework of withdrawal (for example, if the Client unilaterally decides they no longer want the product while it is being launched on time – such a cancellation will not entitle them to a refund, in accordance with these GTC). - In the event of a delay in the commercialization of the products, the Company's liability is limited to either providing the promised advantage (discount on future purchase) if the product is ultimately released, or refunding the deposit as planned if the deadline has passed. The Company is not bound by an obligation of result regarding the release of the product, as it is in development. No additional compensation (interest, damages) may be claimed by the Client for the mere reason of the waiting time, to the extent that the expression of intent deposit is voluntary and the Client has accepted the principle of waiting in return for the future benefit. - The Company's liability to the Client, for any damage resulting from the expression of intent deposit, is in all cases limited to the amount paid by the Client (i.e., €20 maximum). Since some jurisdictions do not allow the exclusion or limitation of liability for certain damages, it is understood that the Company's liability will be engaged in accordance with applicable laws.
Force Majeure: The Company cannot be held liable for the non-performance of its obligations under these GTC in the event of force majeure or circumstances beyond its control (including natural disasters, fire, strike, unavailability of telecommunications networks, war, etc.). If a case of force majeure has the effect of substantially delaying the commercialization of the products beyond December 31, 2027, the Company will nevertheless honor its commitment to refund the deposits.
7. Refund Policy for the Expression of Intent Deposit
7.1 Refund in Case of Non-Commercialization by 31/12/2027
If 10-Chairs products (across all ranges) are not put on the market by December 31, 2027, at the latest, the Company will fully refund each €20 expression of intent deposit paid by Clients for the selected and concerned range. This provision aims to protect Clients in the event of a significant delay or abandonment of the project.
The refund will be initiated from January 1, 2028 (or on the date on which the Company officially announces that it is unable to commercialize the products, if this date is earlier). The Company will contact the Clients concerned using the contact details provided (mainly the email address) to inform them of the refund procedure.
The refund will be made, as far as possible, via the same payment method as that used when paying the deposit: - If the Client paid via Stripe, the refund will be sent from the Company's Stripe account to the Client's Stripe account associated with the payment email address. - If payment was made by credit card via the secure form, the refund will be credited to the same card (via the payment service provider). - In the event of a technical impossibility (for example, expired credit card, closed Stripe account, or exceeded bank processing time), the Company will contact the Client to agree on an alternative method (bank transfer, check, etc.).
The Company undertakes to finalize these refunds within 30 days starting from either 31/12/2027 or the date of the official announcement of the non-launch if it is earlier. No fees will be deducted from the refunded amount.
This refund will terminate the initial contractual relationship relating to the expression of intent deposit, with no other obligation for the Company (Clients will not be able to claim interest or complementary damages due to the non-commercialization, given the accepted speculative nature of the project).
7.2 Other Refund Cases
Apart from the legal right of withdrawal (Article 5) and the case of non-commercialization (Article 8.1), the expression of intent deposit is non-refundable. In particular: - If the 10-Chairs product is actually commercialized before 31/12/2027. If the Client decides not to complete the purchase of a 10-Chairs product when they are released, they waive the benefit of their deposit, which can neither be refunded nor carried over to another product or another maturity date (unless otherwise decided by the Company on a commercial basis free of charge). - If the Client has benefited from a promotional offer or a benefit linked to the deposit (for example, a free accessory, participation in an event, etc.), and nonetheless wishes a refund in a case not covered by the standard policy, the Company reserves the right to refuse or to make any refund conditional on the return of the granted benefit. - If the 10-Chairs project is taken over by another entity or is the subject of a commercial partnership allowing the products to be released after 2027, the Company (or its successor) may offer Clients either to maintain the deposits pending the new scheduled date, or to refund them. In any case, beyond 2027, if no word is received from the Company or the successor of the project, the Client is entitled to request a refund.
7.3 Refund Request Procedure
For any question relating to refunds, the Client can contact the Company at the email address contact@10-chairs.com, reminding them of their details (name, email, date of deposit). The Company will process requests as quickly as possible.
In the event of disagreement or persistent difficulty regarding a refund, the Client may contact the mediator indicated in Article 10 of these GTC.
8. Customer Service
For any question, complaint, or need for assistance regarding the expression of intent deposit, the Client can contact 10-Chairs customer service: - By email at: contact@10-chairs.com - Possibly via a contact form on the Website (if available).
The Company will do its best to respond within 5 business days.
Complaints relating to the expression of intent deposit (for example, non-receipt of confirmation, error in the debited amount, exercise of the right of withdrawal, refund request, etc.) must be sent preferably in writing (email) in order to keep a dated record.
9. Mediation and Dispute Settlement
In accordance with Article L612-1 of the French Consumer Code, in the event of a dispute not resolved amicably with the Company, the consumer Client has the option of using a consumer mediator free of charge for the amicable resolution of the dispute.
In this context, the Company will propose the intervention of the following mediator: CNPM Médiation whose contact details are as follows:
CNPM Médiation Consommation
27 avenue de la Libération
42400 Saint-Chamond
Tel.: 09 88 30 27 72
Website: https://www.cnpm-mediation-consommation.eu
Failing this, the Client may also use the European Online Dispute Resolution platform accessible at: https://ec.europa.eu/consumers/odr/.
It is recalled that recourse to mediation is not mandatory, and that the Client or the Company may decide at any time to bring the matter before the competent court.
10. Applicable Law and Competent Jurisdiction
These GTC are subject to French law. They are written in French.
In the event of a persistent dispute relating to their interpretation or execution, and subject to the mandatory statutory provisions protecting the consumer of their country of residence, the courts of the jurisdiction of the registered office of the Company shall be competent.
11. Entry into Force
These GTC enter into force on the date they are put online on the Website and apply to transactions carried out as of that date.
Updated on 05/29/2026
These General Terms and Conditions of Sale (hereinafter "GTC") aim to define the rights and obligations of the company 10-Chairs Innovations (hereinafter "the Company") and any person making an intention deposit payment via the Site (hereinafter "the Customer"). They apply as soon as an intention deposit payment is made on the Site.
Important: The Site does not yet market finished products. These GTC only govern (a) the intention deposit of €20 paid by Customers in anticipation of the future release of 10-Chairs products. The conditions of sale of the products (final price, delivery, warranty, etc.) will be subject to specific general conditions at the commercial launch.
By making an intention deposit on the Site, the Customer acknowledges having read these GTC and accepting them without reservation.
2. Identification of the Company
The intention deposit is offered by the company 10-Chairs Innovations, a SAS with a capital of €40,000 registered with the Épinal RCS under number 931 685 317, registered office: 6 C Rue du Grand Breuil, 88200 Remiremont, France. Intra-community VAT number: FR90931685317.
Contact: contact@10-chairs.com.
3. Intention deposit of €20 – Description and conditions
The intention deposit is a flat-rate sum of €20 including tax paid by the Customer on the Site in order to express their interest in the future purchase of a 10-Chairs product (all ranges combined). This deposit does not equate to the purchase of a product and does not guarantee a firm reservation, but it entitles the holder to the following benefits: - Priority of information: Customers who have made a deposit will be kept informed first about the opening of pre-orders or the actual marketing of the products. - Conditional refund guarantee: If the 10-Chairs products are not marketed before December 31, 2027, the entire €20 deposit may be refunded to the Customer under the conditions laid down in Article 8 of these terms (Refund policy).
By paying an intention deposit, the Customer understands and accepts that the release date of the product is not guaranteed. The dates displayed on the Site are indicative and intended to build excitement (the FOMO effect). The Company nevertheless undertakes to use its best efforts to develop and market the products as quickly as possible.
The intention deposit is limited to one per person. The same Customer cannot make multiple deposits (any multiple payment may be automatically refunded, excluding any fees). The Company reserves the right to refuse or cancel a deposit if it notes an abuse or an obvious error in the transaction (for example, payment of an incorrect amount).
In the event of the transfer of the project or the Company to a third party (for example, an industrial acquirer such as DJI, Samsung, or Dyson) before the launch date of the crowdfunding, the intention deposits will not be transferred to the buyer.
The Company undertakes to inform the Customers within a reasonable period after the transfer of the practical terms of transfer or refund.
4. Payment methods for the deposit
The payment of the intention deposit is made online, in euros (€). Two payment channels are offered: - Via the Stripe platform: the Customer can use their account or their credit card via PayPal to pay the amount of €20 for example. By choosing this mode, the Customer will be redirected to Stripe's secure interface and must comply with the conditions of use of this third-party service. - Via a secure Typeform form that can integrate a credit card payment module (provided by a payment service provider such as Stripe): the Customer fills in the requested information and proceeds to the secure payment.
No additional fees (processing fees, commission) are charged to the Customer in addition to the €20 for the intention deposit. Online payment is secured by the aforementioned providers; the Company at no time has access to the Customer's confidential bank details (such as the credit card number), except for the information necessary to confirm payment (amount, date, success of payment).
Once the payment is made, the Customer receives a confirmation by e-mail at the address provided, summarizing the payment of their intention deposit. The Customer is advised to keep this confirmation e-mail, which is proof of their deposit. In the event of non-receipt of the e-mail, the Customer is invited to check their spam box and then to contact the Company if necessary.
In accordance with article L221-18 of the French Consumer Code, the Customer has a period of fourteen (14) calendar days from the day of payment of the intention deposit to exercise their right of withdrawal, without having to justify their decision.
To exercise this right of withdrawal, the Customer must notify their decision to the Company before the expiry of the 14-day period, in an unambiguous manner, for example: - By sending an e-mail to contact@10-chairs.com clearly expressing their willingness to withdraw and indicating their last name, first name, e-mail address used during the deposit, and the date of the payment concerned. - Or by sending a completed withdrawal form by postal mail to the address of the Company's registered office. The Customer may use the following template:
To the attention of 10-Chairs Innovations, 6 C Rue du Grand Breuil, 88200 Remiremont, France:
I hereby notify you of my withdrawal from the contract relating to the intention deposit of €20 made on the 10-Chairs website via a Typeform form on [date].
Last name, First name of the consumer: …………………………………
E-mail address used for the deposit: ……………………………
Date of the intention deposit: …………………………
Signature (only in case of notification by postal mail)
In the event of withdrawal within the legal period, the Company will refund the Customer the entire €20 received, at the latest within 14 days from the date on which it was informed of the decision to withdraw. The refund will be made using the same means of payment as that used by the Customer during the initial payment (unless otherwise agreed with the Customer and without additional costs for the latter).
After the 14-day period, if the Customer has not exercised their right of withdrawal, the intention deposit becomes firm and is only refundable under the exceptional conditions laid down in Article 8 below (non-marketing of the products before 12/31/2027).
6. Obligations and liability in the context of transactions
Obligations of the Company: The Company guarantees that the payment of the intention deposit is carried out in a secure manner through recognized providers. In the event of non-launch of the products within the allotted time, the Company will proceed with the expected refunds.
Obligations of the Customer: The Customer agrees not to improperly use the payment system (for example, making a payment with a credit card or a PayPal account without the owner's authorization). They guarantee that the information provided for the payment is accurate. In the event of a breach by the Customer of their obligations, the Company may cancel the transaction(s) concerned (cancellation of the deposit and loss of the right to the benefit, etc.), without prejudice to any prosecution.
Liability: - The Company cannot be held responsible for delays or impossibilities of refund due to incorrect banking details provided by the Customer, or to technical problems beyond its control with payment service providers (e.g. Stripe malfunction). - The Company is not responsible for the consequences of a cancellation by the Customer of their intention deposit outside the legal framework of withdrawal (for example, if the Customer unilaterally decides they no longer want the product while it is launched on time - such a cancellation will not entitle to a refund, in accordance with these GTC). - In the event of a delay in marketing the products, the Company's liability is limited to either providing the promised advantage (discount on future purchase) if the product is ultimately released, or refunding the deposit as planned if the deadline is exceeded. The Company is not bound by an obligation of result regarding the release of the product, which is under development. No additional compensation (interest, damages) may be claimed by the Customer for the sole reason of the waiting period, as the intention deposit is voluntary and the Customer has accepted the principle of waiting in exchange for the future advantage. - The Company's liability to the Customer, for any damage resulting from the intention deposit, is in all cases limited to the amount paid by the Customer (i.e. €20 maximum). As some jurisdictions do not allow the exclusion or limitation of liability for certain damages, it is understood that the Company's liability will be engaged in accordance with applicable laws.
Force majeure: The Company cannot be held responsible for the non-performance of its obligations under these GTC in the event of force majeure or circumstances beyond its control (including natural disasters, fire, strike, unavailability of telecommunication networks, war, etc.). If a case of force majeure has the effect of substantially delaying the marketing of the products beyond the date of 12/31/2027, the Company will nevertheless honor its commitment to refund the deposits.
7. Intention deposit refund policy
7.1 Refund in case of non-marketing as of 12/31/2027
If the 10-Chairs products (all ranges combined) are not placed on the market by December 31, 2027 at the latest, the Company will proceed with the full refund of each intention deposit of €20 paid by Customers for the selected and concerned range. This provision aims to protect Customers in the event of a significant delay or abandonment of the project.
The refund will be initiated from January 1, 2028 (or the date on which the Company officially announces that it is unable to market the products, if this date is earlier). The Company will contact the concerned Customers using the contact details provided (primarily the e-mail address) to inform them of the refund procedure.
The refund will be made, as far as possible, via the same payment method as that used during the payment of the deposit: - If the Customer had paid via Stripe, the refund will be issued from the Company's Stripe account to the Customer's Stripe account associated with the payment email address. - If the payment was made by credit card via the secure form, the refund will be credited to the same card (via the payment provider). - In case of technical impossibility (for example, expired credit card, closed Stripe account, or exceeded bank lead time), the Company will contact the Customer to agree on an alternative method (bank transfer, check, etc.).
The Company undertakes to finalize these refunds within 30 days from either the date of 12/31/2027, or the official announcement date of non-launch if it is earlier. No fees will be withheld from the refunded amount.
This refund will terminate the initial contractual relationship relating to the intention deposit, without any other obligation for the Company (Customers cannot claim additional interest or damages due to non-marketing, given the accepted uncertain nature of the project).
Outside of the legal right of withdrawal (Article 5) and the case of non-marketing (Article 8.1), the intention deposit is non-refundable. In particular: - If the 10-Chairs product is actually marketed before 12/31/2027. If the Customer decides not to proceed with the purchase of a 10-Chairs product when they are released, they de facto waive the benefit of their deposit, which can neither be refunded nor carried over to another product or another deadline (unless otherwise decided commercially by the Company on a free basis). - If the Customer has benefited from a promotional offer or an advantage linked to the deposit (for example, a free accessory, participation in an event, etc.), and they still request a refund in a case not covered by the standard policy, the Company reserves the right to refuse or to condition any refund on the return of the granted advantage. - If the 10-Chairs project is taken over by another entity or is the subject of a commercial partnership allowing the release of the products after 2027, the Company (or its assignee) may suggest that Customers either maintain the deposits awaiting the new scheduled date, or refund them. In all cases, beyond 2027, without news from the Company or the successor of the project, the Customer is entitled to request a refund.
7.3 Procedure for requesting a refund
For any question relating to the refund, the Customer can contact the Company at the email address contact@10-chairs.com by recalling their information (name, email, date of deposit). The Company will process requests as quickly as possible.
In the event of a disagreement or persistent difficulty relating to a refund, the Customer may use the mediator indicated in Article 10 of these GTC.
For any question, complaint or need for assistance regarding the intention deposit, the Customer can contact 10-Chairs Customer Service: - By email at: contact@10-chairs.com - Possibly via a contact form on the Site (if available).
The Company will do its best to respond within 5 business days.
Complaints relating to the intention deposit (for example, non-receipt of confirmation, error in the amount debited, exercise of the right of withdrawal, request for a refund, etc.) should preferably be addressed in writing (email) in order to keep a dated record.
9. Mediation and dispute resolution
In accordance with article L612-1 of the French Consumer Code, in the event of a dispute not resolved amicably with the Company, the consumer Customer has the possibility to resort free of charge to a consumer mediator with a view to the amicable resolution of the dispute.
The Company will propose in this context the intervention of the following mediator: CNPM Médiation whose contact details are as follows:
CNPM Médiation Consommation
27 avenue de la Libération
42400 Saint-Chamond
Tel.: 09 88 30 27 72
Website: https://www.cnpm-mediation-consommation.eu
Failing that, the Customer can also use the European online dispute resolution platform accessible at the address: https://ec.europa.eu/consumers/odr/.
It is recalled that recourse to mediation is not mandatory, and that the Customer or the Company may at any time decide to refer the matter to the competent court.
10. Applicable law and competent jurisdiction
These GTC are subject to French law. They are written in French.
In the event of a persistent dispute relating to their interpretation or execution, and subject to the mandatory legal provisions protecting the consumer of their country of residence, the courts of the jurisdiction of the Company's registered office will be competent.
11. Entry into force
These GTC enter into force on the date they are posted online on the Site and apply to transactions made as of this date.