General Terms and Conditions of Sale
Updated on 11/04/2025
The present General Terms and Conditions of Sale (hereinafter "GTCs") aim to define the rights and obligations of the company 10-Chairs Innovations (hereinafter "the Company") and any person making a deposit of intent via the Site (hereinafter "the Client"), as well as the conditions of the sponsorship contest offer involving purchase credits. They apply as soon as a deposit of intent payment is made on the Site or when a purchase credit is granted as part of the sponsorship program.
Important: The Site does not yet sell finished products. These GTCs only frame (a) the deposit of intent of €20 paid by Clients in anticipation of the future release of 10-Chairs products and (b) the credits/purchase credits obtained by sponsors as part of the sponsorship contest. The sales conditions of the products (final price, delivery, warranty, etc.) will be subject to specific general conditions upon commercial launch.
By making a deposit of intent on the Site, the Client acknowledges having read these GTCs and accepts them without reservation. Similarly, any User benefiting from purchase credits through sponsorship is deemed to accept the conditions below regarding the use of these credits.
2. Identification of the Company
The deposit of intent and the sponsorship program are offered by the company 10-Chairs Innovations, SAS with a capital of €40,000 registered with the Epinal Trade and Companies Register under number 931 685 317[1], registered office: 6 C Rue du Grand Breuil, 88200 Remiremont, France[1]. VAT identification number: FR90931685317[5].
Contact: contact@10-chairs.com.
3. Deposit of Intent of €20 – Description and Conditions
The deposit of intent is a fixed sum of €20 inclusive of tax paid by the Client on the Site to express interest in the future purchase of a 10-Chairs Lite product. This deposit does not equate to the purchase of a product and does not guarantee a firm reservation, but it entitles the Client to the following benefits: - Priority Information: Clients who have made a deposit will be informed in advance about the opening of preorders or the actual marketing of the products. - Discount on Product Price: At the launch of the Crowdfunding campaign or the commercial release, the deposit of €20 will convert into a nominative credit deductible from the purchase price of the relevant 10-Chairs product. In other words, the Client will benefit from a €20 reduction on the public price including taxes of the product, in the form of a promo code or any other equivalent mechanism that will be communicated in due course. - Conditional Refund Guarantee: If the 10-Chairs Lite product is not marketed before December 31, 2026 in the form of a preorder, the entire deposit of €20 will be refunded to the Client under the conditions set out in Article 8 of these GTCs (Refund Policy).
By making a deposit of intent, the Client understands and accepts that the product release date is not guaranteed. The date displayed via the countdown on the Site is indicative and intended to create excitement (FOMO effect). The Company nevertheless commits to using its best efforts to design and market the products as soon as possible.
The deposit of intent is limited to one per person. The same Client cannot make multiple deposits (any multiple payment could be refunded automatically excluding any potential fees). The Company reserves the right to refuse or cancel a deposit if it detects abuse or a manifest error in the transaction (for example, an incorrect payment amount).
In the event of transfer of the project or the Company to a third party (for example, an industrial buyer such as DJI, Samsung, or Dyson), the deposits of intent and sponsorship credits will be transferred to the buyer if they agree to take over the commitments of 10-Chairs Innovations.
If the buyer refuses, 10-Chairs Innovations (or its liquidator if applicable) will fully refund the €20 deposits of intent to the affected Clients. The sponsorship credits and other promotional benefits have no independent monetary value; they will be canceled without compensation.
The Company commits to informing Clients within a reasonable time after the transfer of the practical conditions of transfer or refund.
4. Payment Terms for the Deposit
The payment of the deposit of intent is made online, in euros (€). Two payment channels are offered: - Through the Stripe platform: the Client can use their PayPal account or bank card via Stripe to pay the amount of €20. By choosing this method, the Client will be redirected to Stripe's secure interface and must comply with the terms of use of this third-party service. - Via a secure Typeform form that can integrate a payment module by credit card (provided by a payment service provider such as Stripe): the Client fills in the requested information and proceeds with the secure payment.
No additional fees (processing fees, commissions) are charged to the Client in addition to the €20 for the deposit of intent. Online payment is secured by the aforementioned service providers; the Company does not at any time have access to the Client's confidential banking information (such as the credit card number), except for the information necessary to confirm the payment (amount, date, payment success).
Once the payment is made, the Client receives a confirmation by email at the provided address, summarizing their deposit of intent payment. The Client is advised to keep this confirmation email, which serves as proof of their deposit. If the email is not received, the Client is invited to check their spam folder and then contact the Company if necessary.
In accordance with Article L221-18 of the Consumer Code, the Client has a period of fourteen (14) calendar days from the day of payment of the deposit of intent to exercise their right of withdrawal, without having to justify their decision[6].
To exercise this right of withdrawal, the Client must notify their decision to the Company before the expiration of the 14-day period, in an unambiguous manner, for example: - By sending an email to contact@10-chairs.com clearly expressing their wish to withdraw and indicating their last name, first name, email address used during the deposit, and the date of the payment concerned. - Or by sending a completed withdrawal form by postal mail to the registered office of the Company. The Client can use the following template:
To the attention of 10-Chairs Innovations, 6 C Rue du Grand Breuil, 88200 Remiremont, France:
I hereby notify you of my withdrawal from the contract concerning the deposit of intent of €20 made on the 10-Chairs website through a Typeform form on [date].
Name, First Name of the consumer: …………………………………
Email address used for the deposit: ……………………………
Date of the deposit of intent: …………………………
Signature (only in case of notification by postal mail)
In case of withdrawal within the legal deadline, the Company will reimburse the Client the full €20 received, no later than 14 days after the date on which they were informed of the withdrawal decision. The refund will be made using the same payment method as that used by the Client during the initial payment (unless otherwise agreed with the Client and without any additional fees for the latter).
After the 14-day period, if the Client has not exercised their right of withdrawal, the deposit of intent becomes firm and is only refundable under the exceptional conditions provided for in Article 8 below (non-marketing of products in the form of preorders before 12/31/2026).
6. Purchase Credits from Sponsorship
As part of the sponsorship program (see T&Cs and Contest Rules), a User can accumulate credits or purchase credits worth €10 per sponsored and validated referral, capped at €1,000 per User. These credits are credited to the User's account (identified by their email address) and will be usable during the preorder or order phase of the 10-Chairs Lite product.
Purchase credits are governed by the following conditions: - Use of Credits: The credits earned can be used on crowdfunding platforms such as Kickstarter or Indiegogo during the opening for preorders of the 10-Chairs Lite product or on the official 10-Chairs website or store.10-Chairs for purchasing a 10-Chairs Lite product during the sales opening. They will be applied as a deduction from the amount payable at the time of ordering (similar to promotional codes or gift vouchers). - Validity: The credits will be usable as of the first presale of the product and will remain valid as long as the marketing program for the 10-Chairs Lite product in its version 1 is ongoing. However, the Company reserves the right to set a reasonable expiration date for using the credits (for example, one year after commercial launch) – if applicable, this deadline will be clearly communicated to beneficiaries in advance. - Conditions of Use: The credits are not convertible into cash and cannot entail any monetary compensation. They are neither transferable to a third party nor assignable, and cannot be exchanged for money. A credit cannot be used at a third-party retailer or on a platform other than the official site of the Company. In case of purchasing a product for an amount less than the total credits available for the Client, the credits will be used correspondingly to the order amount (possibly to bring the price down to €0), and any remaining credits will remain usable for a subsequent order (within the validity limit of the credits). Conversely, if the amount of credits is insufficient to cover the entire product price, the Client must pay the difference through the payment methods offered at the time of purchase. - Loss or Cancellation: In the event of cancellation of the sale (for example, if the Client exercises a potential right of withdrawal on their future product order), the credits used during this order cannot be credited back (they will be considered used at the time of the canceled purchase attempt). Furthermore, if the Company detects fraud or non-compliance with the rules in the acquisition of credits (e.g., credits obtained via fake referrals), it reserves the right to cancel the disputed credits. - Non-cumulative with Certain Promotions: The Company may, during marketing, limit the possibility of accumulating sponsorship credits with other occasional promotional offers. However, unless otherwise stated, the credits will be cumulative with the deposit of intent (i.e., the same Client can use their €20 credit from the deposit and the sponsorship credits they have earned together on the same order).
It is stated that as long as the 10-Chairs Lite product is not marketed, the credits only have potential future credit value. If, in accordance with Article 8 below, the products are not marketed in the form of preorders before 12/31/2026 and the project must be abandoned, the unused credits will be purely and simply canceled.
Temporary Exception – Kickstarter Campaign:
As part of the launch of preorders via the Kickstarter platform, purchase credits may be taken into account in the form of an equivalent mechanism (product bonus, free accessory, or post-campaign refund), up to their nominal value (€10 per credit).
This exceptional mechanism, set up to allow the use of credits before the opening of the official 10-Chairs store, does not alter the promotional nature of the credits, which remain non-transferable and non-convertible into cash outside of this specific framework.
7. Obligations and Responsibilities in Transactions
Obligations of the Company: The Company guarantees that the payment of the deposit of intent is made securely via recognized providers. It commits to honoring the discount granted to Clients who made a deposit at the effective sale of the products (by deducting €20 from the amount due or providing an equivalent discount code). In the event of a non-commercial launch in the form of preorders of the products within the allotted time, the Company will proceed with the planned refunds. The Company also commits to correctly crediting the accounts of sponsors with the amount of acquired credits and allowing their use during preorders or orders, in accordance with the defined conditions.
Obligations of the Client: The Client agrees not to improperly use the payment system (for example, making a payment with a credit card or PayPal account without the cardholder's authorization). They guarantee that the information provided for payment is accurate. For sponsors, the User agrees to comply with the sponsorship contest rules and not attempt to mislead the credit allocation system (see T&Cs Article 6). In case of the Client's failure to fulfill their obligations, the Company may cancel the relevant transaction(s) (cancellation of the deposit and loss of entitlement to the benefit, cancellation of fraudulently acquired credits, etc.), without prejudice to any potential claims.
Liability: - The Company cannot be held responsible for delays or impossibilities of refund due to incorrect banking information provided by the Client, or technical issues outside its control at payment providers (e.g., malfunctioning of PayPal/Stripe). - The Company is not responsible for the consequences of a cancellation by the Client of their deposit of intent outside the legal framework of withdrawal (for example, if the Client unilaterally decides they no longer want the product while it is launched on time – such a cancellation will not entitle them to a refund, in accordance with these GTCs). - In case of delay in the marketing of the products, the Company’s liability is limited to either providing the promised benefit (discount on future purchase) if the product is ultimately released, or refunding the deposit as planned if the deadline has been exceeded. The Company is not bound by an obligation of result regarding the product’s release, which is under development. No additional compensation (interest, damages) can be claimed by the Client for the simple reason of the waiting period, as the deposit of intent is voluntary and the Client has accepted the principle of waiting in exchange for future benefits. - The Company's liability towards the Client, for any damage resulting from the deposit of intent or the use of credits, is in any case limited to the amount paid by the Client (i.e., a maximum of €20) or the value of the acquired credits. Some jurisdictions do not allow the exclusion or limitation of liability for certain damages; it is understood that the Company's liability will be engaged in accordance with applicable laws.
Force Majeure: The Company cannot be held responsible for the non-fulfillment of its obligations under these GTCs in the event of force majeure or circumstances beyond its control (including natural disasters, fire, strikes, unavailability of telecommunication networks, war, etc.). If a case of force majeure significantly delays the marketing of the products beyond the date of 12/31/2026, the Company will nonetheless honor its commitment to refund the deposits.
8. Refund Policy for the Deposit of Intent
8.1 Refund in Case of Non-Marketing in the Form of Preorder by 12/31/2026
If the 10-Chairs Lite products are not placed on the market in the form of a preorder by December 31, 2026, the Company will fully refund each deposit of intent of €20 made by Clients. This provision aims to protect Clients in case of significant delays or project abandonment.
The refund will be initiated starting January 1, 2027 (or at the date when the Company officially announces that it is unable to market the products in the form of preorders, if this date is earlier). The Company will contact the affected Clients using the provided contact details (mainly the email address) to inform them of the refund procedure.
The refund will be made, as far as possible, via the same payment method used during the deposit payment: - If the Client had paid via PayPal, the refund will come from the Company’s PayPal account to the Client’s PayPal account associated with the payment email address. - If the payment was made by credit card via the secure form, the refund will be credited to the same card (via the payment provider). - In case of technical impossibility (for example, expired credit card, closed PayPal account, or exceeding banking delay), the Company will contact the Client to agree on an alternative method (bank transfer, check, etc.).
The Company commits to finalize these refunds within 30 days from either the date of 12/31/2026 or the date of the official announcement of non-launch in the form of preorder if it is earlier. No fees will be deducted from the refunded amount.
This refund will terminate the initial contractual relationship concerning the deposit of intent, without any further obligation for the Company (Clients cannot claim interest or additional damages due to non-marketing, given the uncertain nature of the accepted project).
Outside of the legal right of withdrawal (Article 5) and the case of non-marketing (Article 8.1), the deposit of intent is non-refundable. In particular: - If the 10-Chairs Lite product is effectively marketed as a preorder before 12/31/2026, the Client's deposit of intent is to be used as a discount on the purchase. If the Client decides not to finalize their preorder or the purchase of the product at its launch, or not to use their €20 credit, they effectively waive the benefit of their deposit, which cannot be refunded or transferred to another product or another deadline (unless otherwise decided by the Company as a goodwill gesture). - If the Client has benefited from a promotional offer or an advantage related to the deposit (for example, a free accessory, participation in an event, etc.), and still wishes for a refund in a case not provided for by the standard policy, the Company reserves the right to refuse or condition a potential refund on the return of the granted advantage. - If the 10-Chairs project is taken over by another entity or is subject to a commercial partnership allowing the release of products after 2026, the Company (or its assignee) may offer Clients either to maintain deposits pending the new expected date or to refund them. In all cases, beyond 2026, without news from the Company or the successor to the project, the Client has the right to request a refund.
In the event of acquisition or transfer of the 10-Chairs project to another company:
· If the buyer agrees to take over the commitments of 10-Chairs Innovations, the deposits of intent will be maintained and usable as credit on the buyer's site or store.
· If the buyer refuses to take over these commitments, 10-Chairs Innovations (or its liquidator if applicable) will fully refund the concerned deposits of intent.
· In this latter case, the sponsorship credits, which constitute a promotional advantage without independent monetary value, will be canceled without compensation.
For any questions regarding refunds, the Client can contact the Company at the email address contact@10-chairs.com by reminding them of their information (name, email, date of deposit). The Company will process requests as soon as possible.
In case of disagreement or persistent difficulty regarding a refund, the Client may resort to the mediator mentioned in Article 10 of these GTCs.
For any questions, complaints, or need for assistance regarding the deposit of intent or the use of sponsorship credits, the Client can contact the customer service of 10-Chairs: - By email at: contact@10-chairs.com - Possibly via a contact form on the Site (if available).
The Company will do its best to respond within 5 working days.
Claims regarding the deposit of intent (for example, non-receipt of confirmation, error in the debited amount, exercise of the right of withdrawal, request for refund…) should preferably be addressed in writing (email) to keep a dated record.
10. Mediation and Resolution of Disputes
In accordance with Article L612-1 of the Consumer Code, in the event of a dispute not resolved amicably with the Company, the consumer Client has the option to resort free of charge to a consumer mediator for the amicable resolution of the dispute.
The Company will propose the following mediator in this context: CNPM Mediation whose contact details are as follows:
CNPM Mediation Consumption
27 Avenue de la Libération
42400 Saint-Chamond
Tel: 09 88 30 27 72
Website: https://www.cnpm-mediation-consommation.eu
If not, the Client can also use the European online dispute resolution platform accessible at: https://ec.europa.eu/consumers/odr/.
It is reminded that recourse to mediation is not mandatory, and either the Client or the Company can decide at any time to refer the matter to the competent courts.
11. Applicable Law and Competent Jurisdiction
The present GTCs are subject to French law. They are written in French.
In case of persistent dispute regarding their interpretation or execution, and subject to the mandatory legal provisions protecting the consumer of their country of residence, the courts within the jurisdiction of the Company's registered office will be competent.
12. Entry into Force
The present GTCs come into effect on the date of their online publication on the Site and apply to transactions made from this date.