Deposit Intent Refund Policy
Updated on 06/30/2026
This policy describes the terms and conditions of refund applicable to the 20 € deposit of intent paid by users on the 10-Chairs website, in accordance with the General Terms and Conditions of Sale. It aims to provide clear and transparent information on the cases in which a refund can be obtained and the procedure to be followed.
1. Recall of the nature of the deposit of intent
The 20 € deposit of intent is not a final purchase of a product. It is a down payment/credit paid in advance by a future customer to show interest and obtain a discount at the time of the commercial release of the 10-Chairs products. In exchange for this deposit: - The customer will benefit from a discount allowing them to obtain the lowest pre-order price available. - If the product is not marketed in the form of a pre-order within the specified time limit (see Section 2 below), the customer will be able to obtain a refund of this deposit.
Outside of legal provisions (right of withdrawal) or the specific case of non-marketing, the deposit of intent is non-refundable. The customer remains free not to use their credit during the pre-order or purchase of the product, but in this case they lose the benefit of the deposit without being able to demand its refund.
2. Refund in case of non-marketing in the form of pre-orders by December 31, 2027
The company 10-Chairs Innovations undertakes to fully refund the 20 € deposit to each customer who has paid this deposit and requests it if the 10-Chairs products are not marketed in the form of pre-orders by December 31, 2027, at the latest.
This refund scenario will apply particularly in the following situations: - Prolonged delay of the project: if the launch of the crowdfunding campaign is postponed beyond the year 2027 for any reason whatsoever (technical challenges, lack of funding, etc.). - Project abandonment: if the Company decides not to commercially launch the 10-Chairs products.
In such cases, each depositor who has requested a refund will receive their 20 € back, so as not to suffer any financial loss on an unfinished project.
Refund procedures: - Initiation of the refund: The refund will be initiated by the Company starting January 1, 2028 (or earlier if the decision not to market in the form of pre-orders is made official before that date). You must request it by email at the address: contact@10-chairs.com and confirm your details if they have changed. - Payment method: We will proceed as far as possible with the refund via the same payment method as the one used during the initial payment. For example, if you paid by PayPal, we will credit your PayPal account; if you paid by credit card, we will issue a refund to that card via our provider. - Customer notification: An informational email will be sent to the email address provided during the deposit to notify you of the initiation of the refund and, if necessary, ask you for additional information (for example, new bank details if the initial payment method is no longer operational). - Timeframe: The Company will endeavor to refund all deposits of depositors who have initiated a refund request within 30 days following the date of 12/31/2027 or following the official announcement of the non-launch of the crowdfunding campaign. The time to appear on your statement will then depend on your bank or PayPal, for example (allow a few business days). - Amount: The amount refunded will be exactly 20 €, without any deductions. No fees will be charged for this refund.
This refund terminates the mutual commitment related to the deposit of intent: you get your money back, and in return, you will no longer have exclusive preferential offers applicable to a future purchase of the product (since the latter was not launched on time).
3. 14-day right of withdrawal
In accordance with the law, any online payment by a consumer benefits from a 14-day right of withdrawal in the absence of immediate delivery of a good or service (in this case, credit). The deposit of intent falls into this category: thus, you have 14 days from the payment of your deposit to change your mind.
· If you exercise this right within the specified timeframe, we will fully refund the 20 € paid, without penalty.
· You do not have to justify your decision, however you must notify us clearly (for example by sending us an email to contact@10-chairs.com indicating that you are withdrawing from your deposit, with your first/last name, email used, and payment date).
· In accordance with regulations, we will proceed with the refund within 14 days of receiving your withdrawal request, using the same payment method as the one used initially, unless you agree otherwise.
After this 14-day period, the deposit becomes firm and final – you will no longer be able to obtain an early refund, except in the case mentioned in Section 2 (non-marketing in the form of pre-orders before the end of 2027). We therefore invite you to carefully consider your commitment when paying the deposit, knowing that it implies waiting for the release of the product to benefit from it.
4. Procedure in case of refund request
4.1. Refund upon request (right of withdrawal or other): If you wish to exercise your right of withdrawal within 14 days or request a refund in any other specific context (for example, if by some extraordinary event the Company offers to refund for commercial reasons), you must explicitly inform us. The simplest way is to send an email to contact@10-chairs.com specifying the subject of your request. We will confirm receipt of your request and keep you informed of its processing (usually very fast for a withdrawal). If you do not receive a response within a few days, please do not hesitate to contact us again or use another means (post, telephone if applicable).
4.2. Assistance: In case of difficulty (refund not received, abnormally long delay, etc.), our customer service remains at your disposal for verification. Keep in mind that depending on banking networks, a card refund may take up to 5-10 business days to appear in your account. Similarly, a PayPal refund can be instantaneous on your PayPal balance, but if your account is linked to a card or bank account, there may be a slight transfer delay.
4.3. Proof of purchase: It is recommended to keep the deposit confirmation email you received during the initial payment. Although we have our own records, this document acts as proof and can speed things up if needed. In general, reminding us of your PayPal transaction number or the last 4 digits of the card used will be enough to find your payment.
5. Effects of the refund
If a refund of your deposit of intent is made within the framework of the right of withdrawal, here are the consequences to keep in mind: - Loss of exclusive financial benefits: You will no longer be eligible for the "super-early bird" offers proposed during the crowdfunding. If the product is eventually released, you will have to pay the full price if you wish to buy it. Unless you indicate otherwise, we will keep you on the email list of people interested in the project to continue informing you of progress (unless you prefer to unsubscribe). Simply, you will no longer have the status of a "supporter who made a deposit of intent". - Termination of the relationship linked to the deposit: Once the refund has been made, the General Terms and Conditions of Sale relating to the deposit will cease to apply to you. In other words, neither you nor the Company will have any future obligation to each other regarding this deposit (you got your money back; the Company no longer has to grant you a special discount).
6. Final provisions
This Refund Policy is an integral part of the Company's General Terms and Conditions of Sale. In the event of a contradiction, the Terms and Conditions of Sale shall prevail.
The Company reserves the right to modify this Policy in the event of changes in conditions or regulations. The applicable version is the one in force on the date of your refund request.
By offering this policy, we wish to show our seriousness and respect towards our early adopters. We thank you for your trust and remain at your disposal for any further information.
Updated on 30/06/2026
This policy describes the terms and conditions of refund applicable to the deposit of intent of €20 paid by users on the 10-Chairs website, in accordance with the General Terms and Conditions of Sale. It aims to provide clear and transparent information on the cases in which a refund can be obtained and the procedure to follow.
1. Reminder of the nature of the deposit of intent
The deposit of intent of €20 is not a final purchase of a product. It is a down payment/credit note paid in advance by a future customer to show interest and obtain a discount upon the commercial release of 10-Chairs products. In return for this deposit: - The customer will benefit from a discount allowing them to obtain the lowest available pre-order price. - If the product is not marketed as a pre-order within the time limit (see section 2 below), the customer can obtain a refund of this deposit.
Apart from statutory provisions (right of withdrawal) or the specific case of non-commercialisation, the deposit of intent is non-refundable. The customer remains free not to use their credit note when pre-ordering or purchasing the product, but in this case they lose the benefit of the deposit without being able to demand its refund.
2. Refund in the event of non-commercialisation as a pre-order by December 31, 2027
The company 10-Chairs Innovations undertakes to fully refund the deposit of €20 to each customer who has paid this deposit and requests it if the 10-Chairs products are not marketed as a pre-order by December 31, 2027 at the latest.
This refund scenario will apply in particular in the following situations: - Prolonged delay of the project: if the launch of the crowdfunding campaign is postponed beyond the year 2027 for any reason whatsoever (technical challenges, lack of funding, etc.). - Abandonment of the project: if the Company decides not to commercially launch the 10-Chairs products.
In these cases, each depositor who has requested a refund will receive the sum of €20 back, so as not to suffer any financial loss on an unfinished project.
Refund terms: - Refund initiative: The refund will be initiated by the Company from January 1, 2028 (or earlier if the decision of non-commercialisation as a pre-order is made official before this date). You must make the request by email to: contact@10-chairs.com and confirm your details if they have changed. - Refund method: As far as possible, we will process the refund via the same payment method as the one used for the initial payment. For example, if you paid by PayPal, we will credit your PayPal account; if you paid by credit card, we will issue a refund to that card via our provider. - Customer information: An information email will be sent to the email address provided during the deposit to notify you of the trigger of the refund and, if necessary, ask you for additional information (for example, a new bank detail if the initial payment method is no longer operational). - Processing time: The Company will endeavour to refund all deposits of depositors who have initiated a refund request within 30 days of 31/12/2027 or following the official announcement of the non-launch of the crowdfunding campaign. The time it takes to appear on your statement will then depend on your bank or PayPal, for example (allow a few business days). - Amount: The refunded amount will be exactly €20, without deductions of any kind. No fees will be charged for this refund.
This refund terminates the reciprocal commitment linked to the deposit of intent: you get your money back and, in return, you will no longer have exclusive preferential offers applicable to a future purchase of the product (since the latter was not launched in time).
3. 14-day right of withdrawal
In accordance with the law, any online payment by a consumer benefits from the 14-day right of withdrawal in the absence of the immediate provision of a good or service (here, a credit note). The deposit of intent falls into this category: thus, you have 14 days from the payment of your deposit to change your mind.
· If you exercise this right within the time limit, we will fully refund the €20 paid, without penalty.
· You do not have to justify your decision, however you must notify us clearly (for example by sending us an email to contact@10-chairs.com indicating that you are withdrawing your deposit, along with your first/last name, email used, and date of payment).
· In accordance with regulations, we will process the refund within 14 days of receiving your withdrawal request, using the same payment method as the one used initially, unless you agree otherwise.
After this 14-day period, the deposit becomes firm and final – you will no longer be able to obtain an early refund, except in the case mentioned in section 2 (non-commercialisation as a pre-order before the end of 2027). We therefore invite you to carefully consider your commitment when paying the deposit, keeping in mind that it implies waiting for the product's release to benefit from it.
4. Procedure in case of refund request
4.1. Refund upon request (right of withdrawal or other): If you wish to exercise your right of withdrawal within 14 days or request a refund in another specific context (for example, if in an exceptional case the Company offers to refund for a commercial reason), you must inform us explicitly. The simplest way is to send an email to contact@10-chairs.com specifying the subject of your request. We will confirm safe receipt of it and keep you informed of its processing (generally very quick for a withdrawal). If you do not receive a response within a few days, please do not hesitate to contact us again or use another means (post, telephone if applicable).
4.2. Assistance: In case of difficulty (refund not received, abnormally long delay, etc.), our customer service remains at your disposal for verification. Keep in mind that depending on banking channels, a card refund may take up to 5-10 business days to appear on your account. Similarly, a PayPal refund can be instantaneous on your PayPal balance, but if your account is linked to a card or bank account, there may be a slight transfer delay.
4.3. Proof of purchase: It is recommended to keep the deposit confirmation email you received during the initial payment. Although we have our own records, this document serves as proof and may speed things up if needed. In general, a reminder of your PayPal transaction number or the last 4 digits of the card used will be sufficient for us to find your payment.
5. Effects of the refund
If a refund of your deposit of intent is made within the framework of the right of withdrawal, here are the consequences to keep in mind: - Loss of exclusive financial benefits: You will no longer be eligible for the "super-early bird" offers proposed during the crowdfunding. If the product is eventually released, you will have to pay full price if you wish to purchase it. Unless you indicate otherwise, we will keep you on the list of emails interested in the project in order to continue to inform you of progress (unless you prefer to unsubscribe). Simply, you will no longer have the status of a "supporter who made a deposit of intent". - Termination of the relationship linked to the deposit: Once the refund has been made, the General Terms and Conditions of Sale relating to the deposit will cease to apply to you. In other words, neither you nor the Company will have any future obligation towards each other regarding this deposit (you have recovered your money; the Company no longer has to grant you a special discount).
6. Final provisions
This Refund Policy is an integral part of the Company's General Terms and Conditions of Sale. In the event of a contradiction, the Terms and Conditions shall prevail.
The Company reserves the right to modify this Policy in the event of changes in conditions or regulations. The applicable version is the one in force on the date of your refund request.
By offering this policy, we wish to demonstrate our seriousness and respect towards our early adopters. We thank you for your trust and remain at your disposal for any further information.
Updated on 30/06/2026
This policy describes the refund terms and conditions applicable to the €20 deposit of intent paid by users on the 10-Chairs website, in accordance with the General Terms and Conditions of Sale. It aims to provide clear and transparent information on the cases in which a refund can be obtained and the procedure to follow.
1. Reminder of the nature of the deposit of intent
The €20 deposit of intent is not a final purchase of a product. It is a down payment/credit note paid in advance by a future customer to express their interest and obtain a discount when the 10-Chairs products are commercially released. In return for this deposit: - The customer will benefit from a discount allowing them to obtain the lowest available pre-order price. - If the product is not marketed as a pre-order within the specified timeframe (see section 2 below), the customer will be able to obtain a refund for this deposit.
Outside of legal provisions (right of withdrawal) or the specific case of non-commercialization, the deposit of intent is non-refundable. The customer remains free not to use their credit note when pre-ordering or purchasing the product, but in this case they lose the benefit of the deposit without being able to demand its refund.
2. Refund in the event of non-commercialization as a pre-order by December 31, 2027
The company 10-Chairs Innovations undertakes to fully refund the €20 deposit to each customer who has paid this deposit and requests it if 10-Chairs products are not marketed as a pre-order by December 31, 2027 at the latest.
This refund scenario will apply in particular in the following situations: - Prolonged project delay: if the launch of the crowdfunding campaign is postponed beyond the year 2027 for any reason (technical challenges, lack of funding, etc.). - Project abandonment: if the Company decides not to commercially launch 10-Chairs products.
In these cases, each depositor who has requested a refund will have the sum of €20 returned to them, so as not to suffer any financial loss on an unfinished project.
Refund procedures: - Refund initiative: The refund will be initiated by the Company starting January 1, 2028 (or earlier if the decision not to market as a pre-order is made official before this date). You must request it by email at: contact@10-chairs.com and confirm your contact details if they have changed. - Refund method: We will proceed as far as possible to refund via the same payment method as that used for the initial payment. For example, if you paid by PayPal, we will credit your PayPal account; if you paid by credit card, we will issue a refund to that card via our payment provider. - Customer information: An information email will be sent to the email address provided during the deposit to notify you that the refund has been triggered and, if applicable, to request additional information (for example, new bank details if the initial payment method is no longer operational). - Timeframe: The Company will endeavor to refund all deposits of depositors who have initiated a refund request within 30 days of the date 31/12/2027 or following the official announcement of the non-launch of the crowdfunding campaign. The time to appear on your statement will then depend on your bank or PayPal, for example (allow a few business days). - Amount: The amount refunded will be exactly €20, with no deduction of any kind. No fees will be charged for this refund.
This refund ends the mutual commitment related to the deposit of intent: you get your money back and, in return, you will no longer have exclusive preferential offers applicable to a future purchase of the product (since the latter was not launched on time).
3. 14-day right of withdrawal
In accordance with the law, any online payment by a consumer benefits from a 14-day right of withdrawal in the absence of immediate delivery of a good or service (in this case, a credit note). The deposit of intent falls into this category: thus, you have 14 days from the payment of your deposit to change your mind.
· If you exercise this right within the specified timeframe, we will fully refund the €20 paid, without penalty.
· You do not have to justify your decision, however you must notify us clearly (for example by sending us an email to contact@10-chairs.com indicating that you are withdrawing your deposit, with your last name/first name, email used and date of payment).
· In accordance with regulations, we will issue the refund within 14 days of receiving your withdrawal request, using the same payment method as the one used initially, unless you agree otherwise.
After this 14-day period, the deposit becomes firm and final – you will no longer be able to obtain an early refund, except in the case mentioned in section 2 (non-commercialization as a pre-order before the end of 2027). We therefore invite you to carefully consider your commitment when paying the deposit, knowing that this implies waiting for the product to be released to take advantage of it.
4. Procedure in the event of a refund request
4.1. Refund upon request (right of withdrawal or other): If you wish to exercise your right of withdrawal within 14 days or request a refund in another specific context (for example, if by some extraordinary circumstance the Company offers to refund for a commercial reason), you must inform us explicitly. The easiest way is to send an email to contact@10-chairs.com specifying the subject of your request. We will confirm receipt of it and keep you informed of its processing (usually very fast for a withdrawal). If you do not receive a response within a few days, do not hesitate to contact us again or use another method (mail, telephone if applicable).
4.2. Support: In the event of difficulty (refund not received, abnormally long delay, etc.), our customer service remains at your disposal for verification. Keep in mind that depending on banking channels, a card refund can take up to 5-10 business days to appear on your account. Similarly, a PayPal refund can be instantaneous on your PayPal balance, but if your account is linked to a card or bank account, there may be a slight transfer delay.
4.3. Proof of purchase: It is recommended to keep the deposit confirmation email you received during the initial payment. Although we have our own records, this document serves as proof and can speed things up if needed. In general, a reminder of your PayPal transaction number or the last 4 digits of the card used will be sufficient for us to find your payment.
5. Effects of the refund
If a refund of your deposit of intent is made within the framework of the right of withdrawal, here are the consequences to keep in mind: - Loss of exclusive financial benefits: You will no longer be eligible for the "super-early bird" offers proposed during the crowdfunding campaign. If the product is eventually released, you will have to pay the full price if you wish to buy it. Unless you indicate otherwise, we will keep you on the list of emails interested in the project to continue informing you of progress (unless you prefer to unsubscribe). Simply, you will no longer have the status of a "supporter who made a deposit of intent." - Closure of the relationship linked to the deposit: Once the refund has been made, the General Terms and Conditions of Sale relating to the deposit will cease to apply to you. In other words, neither you nor the Company will have any future obligation to each other regarding this deposit (you got your money back; the Company no longer has to grant you a special discount).
6. Final provisions
This Refund Policy is an integral part of the Company's General Terms and Conditions of Sale. In the event of any contradiction, the GTC shall prevail.
The Company reserves the right to modify this Policy in the event of changes in conditions or regulations. The applicable version is the one in force on the date of your refund request.
By offering this policy, we wish to show our seriousness and respect towards our early adopters. We thank you for your trust and remain at your disposal for any further information.