Deposit Intent Refund Policy
Updated on 03/05/2026
This policy describes the terms and conditions for refunds applicable to the 1 € intent deposit paid by users on the 10-Chairs website, in accordance with the General Terms and Conditions of Sale. It aims to provide clear and transparent information on the cases in which a refund can be obtained and the procedure to follow.
1. Reminder of the nature of the intent deposit
The 1 € intent deposit is not a final purchase of a product. It is a deposit/credit paid in advance by a future customer to express their interest and obtain a discount when the 10-Chairs products are commercially released. In return for this deposit: - The customer will benefit from a 1 € discount (amount equivalent to the deposit paid) on the product’s price upon its sale as well as on the lowest price of available pre-orders. - If the product is not marketed as a pre-order within the specified time frame (see section 2 below), the customer may obtain a refund of this deposit.
Aside from legal provisions (right of withdrawal) or in the specific case of non-marketing, the intent deposit is non-refundable. The customer is free not to use their credit during the pre-order or purchase of the product, but in that case, they lose the benefit of the deposit without being able to request a refund.
2. Refund in case of non-marketing as a pre-order by December 31, 2027
The company 10-Chairs Innovations commits to fully refund the 1 € deposit to each customer who made this deposit and requests it if the 10-Chairs Lite product is not marketed as a pre-order by December 31, 2027.
This refund scenario will apply particularly in the following situations: - Prolonged delay of the project: if the launch of the crowdfunding campaign is postponed beyond the year 2027 for any reason (technical challenges, lack of funding, etc.). - Abandonment of the project: if the Company decides not to commercially launch the 10-Chairs Lite product.
In these cases, each depositor who has requested a refund will be refunded the amount of 1 €, ensuring no financial loss on an unfinished project.
Refund terms: - Initiation of the refund: The refund will be initiated by the Company starting from January 1, 2028 (or earlier if the decision of non-marketing as a pre-order is formalized before this date). You must request it by email at: contact@10-chairs.com and confirm your contact details if they have changed. - Method of refund: We will proceed as far as possible with the refund using the same payment method as that used for the initial payment. For example, if you paid by PayPal, we will credit your PayPal account; if you paid by credit card, we will issue a refund on that card through our provider. - Customer notification: An information email will be sent to the email address provided during the deposit to notify you of the initiation of the refund and, if applicable, to request additional information (for example, new bank details if the initial payment method is no longer operational). - Deadline: The Company will strive to refund all deposits from depositors who have initiated a refund request within 30 days following the date of 12/31/2027 or after the official announcement of non-launch of the crowdfunding campaign. The time it takes to appear on your statement will then depend on your bank or PayPal (allow for a few working days). - Amount: The refunded amount will be exactly 1 €, without any deductions. No fees will be charged for this refund.
This refund terminates the mutual commitment related to the intent deposit: you get your money back and, in return, you will no longer have any credit applicable to a future purchase of the product (since it was not launched on time).
In accordance with the law, any online payment by a consumer benefits from the 14-day withdrawal right in the absence of immediate provision of a good or service (here a credit). The intent deposit falls under this framework: thus, you have 14 days from the payment of your deposit to change your mind[6].
· If you exercise this right within the allotted time, we will fully refund the 1 € paid, without penalty.
· You do not have to justify your decision; however, you must notify us clearly (for example, by sending us an email at contact@10-chairs.com indicating that you are withdrawing from your deposit, along with your first/last name, email used, and payment date).
· In accordance with regulations, we will proceed with the refund within 14 days following the receipt of your withdrawal request, using the same payment method as initially used, unless agreed otherwise by you.
After this 14-day period, the deposit becomes firm and definitive - you will no longer be able to obtain an early refund, except in the case mentioned in section 2 (non-marketing as a pre-order before the end of 2027). We therefore invite you to carefully consider your commitment when paying the deposit, knowing that it implies waiting for the product to benefit from it.
4. Procedure in case of refund request
4.1. Refund on request (right of withdrawal or other): If you wish to exercise your right of withdrawal within 14 days or request a refund in another specific context (for example, if the Company exceptionally offers to refund for a commercial reason), you must inform us explicitly. The simplest way is to send an email to contact@10-chairs.com specifying the subject of your request. We will confirm the receipt of it and keep you informed of the processing (generally very quick for a withdrawal). If you have not received a response within a few days, feel free to follow up or use another method (mail, phone if necessary).
4.2. Assistance: In case of difficulty (refund not received, abnormally long delay, etc.), our customer service remains available for verification. Remember that according to banking circuits, a card refund can take up to 5-10 working days to appear in your account. Likewise, a PayPal refund can be instant on a PayPal balance, but if your account is linked to a card or bank account, there may be a slight transfer delay.
4.3. Proof of purchase: It is recommended to keep the confirmation email of the deposit you received during the initial payment. Although we have our own records, this document serves as proof and may expedite the process if needed. Generally, a reminder of your PayPal transaction number or the last 4 digits of the card used will be sufficient for us to locate your payment.
If a refund of your intent deposit is made (under the right of withdrawal), here are the consequences to keep in mind: - Loss of the 1 € credit: You will no longer be able to deduct this amount from the product price upon its release. If the product is eventually released, you will have to pay the full price (unless another commercial offer) if you wish to purchase it. Unless otherwise indicated by you, we will keep you on the list of emails interested in the project to continue informing you of progress (unless you prefer to unsubscribe). Simply put, you will no longer have the status of "supporter who made an intent deposit." - Closure of the relationship related to the deposit: Once the refund is made, the General Terms and Conditions related to the deposit will cease to apply to you. In other words, neither you nor the Company will have future obligations to each other regarding this deposit (you have received your money back; the Company no longer has to grant you a special discount).
6. Final provisions
This Refund Policy is an integral part of the Company's General Terms and Conditions of Sale. In case of contradiction, the GTC prevail.
The Company reserves the right to modify this Policy in case of changes in conditions or regulations. The applicable version is the one in effect on the date of your refund request.
By offering this policy, we wish to demonstrate our seriousness and respect towards our early adopters. We thank you for your trust and remain available for any further information.