General Terms and Conditions of Sale
Update on 09/05/2025
The present General Terms and Conditions of Sale (hereinafter "GTC") aim to define the rights and obligations of the company 10-Chairs Innovations (hereinafter "the Company") and any person making a deposit of intent through the Site (hereinafter "the Client"), as well as the conditions of the sponsorship contest offer involving purchase credits. They apply as soon as a payment of intent deposit is made on the Site or when a purchase credit is granted within the framework of the sponsorship program.
Important: The Site does not yet market finished products. The present GTC only regulate (a) the intent deposit of 20 € paid by Clients in anticipation of the future release of 10-Chairs products and (b) the credits/purchase credits obtained by sponsors within the framework of the sponsorship contest. The sales conditions of the products (final price, delivery, warranty, etc.) will be subject to specific general conditions at the time of the commercial launch.
By making an intent deposit on the Site, the Client acknowledges having read these GTC and accepts them without reservation. Similarly, any User benefiting from purchase credits through sponsorship is deemed to accept the conditions below regarding the use of these credits.
2. Identification of the Company
The intent deposit and the sponsorship program are offered by the company 10-Chairs Innovations, SAS with a capital of 40 000 € registered with the Épinal RCS under number 931 685 317[1], registered office: 6 C Rue du Grand Breuil, 88200 Remiremont, France[1]. VAT number: FR90931685317[5].
Contact: contact@10-chairs.com.
3. Intent deposit of 20 € – Description and conditions
The intent deposit is a flat sum of 20 € including VAT paid by the Client on the Site to express interest in the future purchase of a 10-Chairs product (Lite or Pro version). This deposit does not equate to the purchase of a product and does not guarantee a firm reservation, but it gives rise to the following advantages: - Priority information: Clients who have made a deposit will be informed in advance of the opening of pre-orders or the actual marketing of the products. - Discount on the product price: Upon commercial release, the deposit of 20 € will convert into a nominative credit deductible from the purchase price of the concerned 10-Chairs product. In other words, the Client will benefit from a 20 € reduction on the retail price including VAT of the product, in the form of a promo code or any other equivalent mechanism that will be communicated in due course. - Conditionally guaranteed refund: If 10-Chairs products are not marketed before December 31, 2026, the entire deposit of 20 € will be refunded to the Client under the conditions set forth in Article 8 of this document (Refund Policy).
By making an intent deposit, the Client understands and agrees that the release date of the product is not guaranteed. The date displayed via the countdown on the Site is indicative and intended to create excitement (FOMO effect). The Company is nonetheless committed to making its best efforts to develop and market the products as soon as possible.
The intent deposit is limited to one per person. A single Client may not make multiple deposits (any multiple payment may be refunded automatically minus potential fees). The Company reserves the right to refuse or cancel a deposit if it detects abuse or a manifest error in the transaction (for example, payment of an incorrect amount).
In the event of a transfer of the project or the Company to a third party (e.g., an industrial acquirer like DJI, Samsung, or Dyson), the intent deposits and sponsorship credits will be transferred to the acquirer if they agree to take on the commitments of 10-Chairs Innovations.
If the acquirer refuses, 10-Chairs Innovations (or its liquidator, if applicable) will fully refund the intent deposits of 20 € to the affected Clients. Sponsorship credits and other promotional benefits having no standalone monetary value will be canceled without compensation.
The Company is committed to informing Clients in a reasonable time after the transfer of the practical terms of transfer or refund.
4. Payment methods for the deposit
The payment of the intent deposit is made online, in euros (€). Two payment channels are offered: - Via the PayPal platform: the Client can use their PayPal account or credit card via PayPal to pay the amount of 20 €. By choosing this mode, the Client will be redirected to the secure PayPal interface and must comply with the terms of use of this third-party service. - Via a secure Typeform form that can integrate a credit card payment module (provided by a payment provider such as Stripe): the Client fills in the requested information and proceeds with the secure payment.
No additional fees (processing fees, commissions) are charged to the Client on top of the 20 € for the intent deposit. Online payment is secured by the aforementioned providers; the Company does not access the Client's confidential banking data (such as credit card number) at any time, except for the information necessary to confirm the payment (amount, date, success of the payment).
Once the payment is made, the Client receives a confirmation email at the address provided, summarizing their intent deposit. It is recommended that the Client keeps this confirmation email, which serves as proof of their deposit. In case of non-receipt of the email, the Client is invited to check their spam folder and then contact the Company if necessary.
In accordance with Article L221-18 of the Consumer Code, the Client has a period of fourteen (14) calendar days from the day of payment of the intent deposit to exercise their right of withdrawal without needing to justify their decision[6].
To exercise this right of withdrawal, the Client must notify their decision to the Company before the expiration of the 14-day period, in a clear manner, for example: - By sending an email to contact@10-chairs.com clearly expressing their intention to withdraw and indicating their name, first name, email address used during the deposit, and the date of the relevant payment. - Or by sending a completed withdrawal form by postal mail to the Company's registered office. The Client may use the following template:
To the attention of 10-Chairs Innovations, 6 C Rue du Grand Breuil, 88200 Remiremont, France:
I hereby notify you of my withdrawal from the contract regarding the intent deposit of 20 € made on the 10-Chairs website via a Typeform form on [date].
Name, First name of the consumer: …………………………………
Email address used for the deposit: ……………………………
Date of the intent deposit: …………………………
Signature (only in case of notification by postal mail)
In case of withdrawal within the legal deadline, the Company will refund the Client the entirety of the 20 € received, no later than 14 days from the date on which it was informed of the withdrawal decision. The refund will be made using the same payment method as that used by the Client for the initial payment (unless otherwise agreed with the Client and without additional fees for the latter).
After the 14-day period, if the Client has not exercised their right of withdrawal, the intent deposit becomes firm and is refundable only under the exceptional conditions provided in Article 8 below (non-marketing of products before 31/12/2026).
6. Purchase credits from sponsorship
As part of the sponsorship program (see T&Cs and Contest Regulations), a User can accumulate credits or purchase credits worth 10 € per validated and sponsored referral, capped at 1 000 € per User. These credits are credited to the User (identified by their email address) and will be usable during the ordering phase of 10-Chairs products.
The purchase credits are governed by the following conditions: - Use of credits: The credits earned can only be used on the official 10-Chairs website for the purchase of brand products, upon the opening of sales. They will be applied as a deduction from the amount to be paid when ordering (similar to promotional codes or gift vouchers). - Validity: The credits will be usable from the first sale of the products and will remain valid as long as the marketing program for 10-Chairs products is ongoing. The Company reserves the right to set a reasonable deadline for using the credits (for example, one year after commercial launch) – if necessary, this deadline will be communicated clearly to the beneficiaries in advance. - Conditions of use: Credits are not redeemable for cash and may not result in any monetary compensation. They are neither transferable to a third party nor assignable, nor exchangeable for cash. A credit cannot be used at a third-party retailer or on a platform other than the official Company website. In the event of purchasing a product whose amount is less than the total available credits for the Client, the credits will be used up to the order amount (possibly to bring the price down to 0 €), and the remaining credits will remain usable for a subsequent order (within the limits of credit validity). Conversely, if the amount of credits is insufficient to cover the full price of the product, the Client will have to pay the difference using the payment methods proposed at the time of purchase. - Loss or cancellation: In the event of order cancellation (for example, if the Client exercises a potential right of withdrawal on their future product order), the credits used in this order will not be refunded (they will be considered consumed at the time of the canceled purchase attempt). Moreover, if the Company detects fraud or non-compliance with the rules in the acquisition of credits (e.g., credits obtained through false referrals), it reserves the right to cancel the disputed credits. - No accumulation with certain promotions: The Company may, during the marketing process, limit the possibility of accumulating sponsorship credits with other occasional promotional offers. However, unless stated otherwise, the credits will be cumulative with the intent deposit (meaning that the same Client may use their 20 € credit from the deposit and the sponsorship credits they have acquired together on the same order).
It is specified that as long as the 10-Chairs products are not marketed, the credits only have a potential future credit value. If, in accordance with Article 8 below, the products are not marketed before 31/12/2026 and the project were to be abandoned, unused credits will be purely and simply canceled.
7. Obligations and responsibilities in the context of transactions
Obligations of the Company: The Company guarantees that the payment of the intent deposit is made securely through recognized providers. It commits to honor the discount granted to Clients who made a deposit at the time of the actual sale of the products (by deducting 20 € from the amount owed or providing an equivalent discount code). In the event of non-launch of the products within the stipulated timeframe, the Company will proceed with the refunds provided. The Company also commits to correctly crediting sponsors' accounts with the amount of credits earned and to allowing their use during orders, in accordance with the defined conditions.
Obligations of the Client: The Client commits not to misuse the payment system (for example, making a payment with a credit card or PayPal account without the owner's authorization). They guarantee that the information provided for the payment is accurate. For sponsors, the User commits to respecting the sponsorship contest regulations and not attempting to deceive the credit allocation system (see T&Cs Article 6). In the event of the Client's failure to fulfill their obligations, the Company may cancel the transaction(s) concerned (cancellation of the deposit and loss of entitlement to the benefit, cancellation of fraudulently obtained credits, etc.), without prejudice to any potential prosecutions.
Liability: - The Company cannot be held liable for delays or impossibilities of reimbursement due to erroneous banking information provided by the Client or due to technical problems beyond its control with payment service providers (e.g., malfunction of PayPal). - The Company is not responsible for the consequences of a cancellation by the Client of their intent deposit outside the legal framework of withdrawal (for example, if the Client unilaterally decides no longer to want the product when it is launched on time – such cancellation will not give rise to reimbursement, in accordance with these GTC). - In case of delay in the marketing of the products, the liability of the Company is limited to either providing the promised advantage (discount on future purchase) if the product ultimately releases, or refunding the deposit as provided if the deadline is exceeded. The Company is not bound by an obligation of result concerning the release of the product, which is under development. No additional compensation (interest, damages) can be claimed by the Client for merely the waiting period, as the intent deposit is voluntary and the Client has accepted the principle of waiting in exchange for the future benefit. - The liability of the Company towards the Client, for any damage resulting from the intent deposit or the use of credits, is in any case limited to the amount paid by the Client (i.e., a maximum of 20 €) or to the value of the credits earned. Some jurisdictions do not allow the exclusion or limitation of liability for certain damages, it is understood that the liability of the Company will be engaged in accordance with applicable laws.
Force majeure: The Company cannot be held liable for non-fulfillment of its obligations under these GTC in the event of force majeure or circumstances beyond its control (including natural disasters, fire, strike, unavailability of telecommunication networks, war, etc.). If a force majeure event substantially delays the marketing of the products beyond the date of 31/12/2026, the Company will nonetheless honor its commitment to refund the deposits.
8. Refund policy for the intent deposit
8.1 Refund in case of non-marketing by 31/12/2026
If the 10-Chairs products (Lite or Pro) are not marketed by December 31, 2026, the Company will fully refund each intent deposit of 20 € made by the Clients. This provision aims to protect the Clients in case of significant delay or abandonment of the project.
The refund will be initiated from January 1, 2027 (or on the date the Company officially announces it is unable to market the products, if this date is earlier). The Company will contact the affected Clients using the provided contact details (mainly the email address) to inform them of the refund procedure.
The refund will be made, as much as possible, using the same payment method as that used during the deposit payment: - If the Client paid via PayPal, the refund will come from the Company's PayPal account to the Client's PayPal account associated with the payment email address. - If the payment was made by credit card via the secure form, the refund will be credited to the same card (via the payment provider). - In case of technical impossibility (for example, expired credit card, closed PayPal account, or banking deadline exceeded), the Company will contact the Client to agree on an alternative method (bank transfer, check, etc.).
The Company commits to finalize these refunds within 30 days from either the date of 31/12/2026 or the date of the official announcement of non-launch if it is earlier. No fees will be deducted from the refunded amount.
This refund will terminate the initial contractual relationship regarding the intent deposit, without further obligation for the Company (Clients cannot claim interest or additional damages due to non-marketing, given the accepted random nature of the project).
Outside the legal right of withdrawal (Article 5) and the case of non-marketing (Article 8.1), the intent deposit is non-refundable. In particular: - If the 10-Chairs product is effectively marketed before 31/12/2026, the Client's intent deposit is intended to be used as a discount on the purchase. If the Client decides not to complete the purchase of the product upon its release, or not to use their 20 € credit, they factually waive the benefit of their deposit, which cannot be refunded or transferred to another product or another deadline (unless differently decided by the Company as a goodwill gesture). - If the Client has benefited from a promotional offer or an advantage linked to the deposit (e.g., a free accessory, participation in an event, etc.), and nonetheless requests a refund in a case not covered by the standard policy, the Company reserves the right to refuse or condition a potential refund on the return of the granted advantage. - If the 10-Chairs project is acquired by another entity or enters into a commercial partnership allowing the release of products after 2026, the Company (or its rights holder) may offer Clients either to maintain the deposits while awaiting the new scheduled date or to refund them. In any case, beyond 2026, without news from the Company or the project's successor, the Client is entitled to request a refund.
In case of acquisition or transfer of the 10-Chairs project to another company:
· If the acquirer agrees to take on the commitments of 10-Chairs Innovations, the intent deposits will be maintained and usable as credit on the site or store of the acquirer.
· If the acquirer refuses to take on these commitments, 10-Chairs Innovations (or its liquidator, if applicable) will fully refund the concerned intent deposits.
· In this latter case, the sponsorship credits, which constitute a promotional advantage without standalone monetary value, will be canceled without indemnity.
For any questions regarding refunds, the Client can contact the Company at the email address contact@10-chairs.com by providing their information (name, email, deposit date). The Company will process requests as quickly as possible.
In case of disagreement or persistent difficulty regarding a refund, the Client may refer to the mediator indicated in Article 10 of these GTC.
For any questions, complaints, or assistance regarding the intent deposit or the use of sponsorship credits, the Client can contact the 10-Chairs customer service: - By email at: contact@10-chairs.com - Possibly via a contact form on the Site (if available).
The Company will do its best to respond within 5 business days.
Claims related to the intent deposit (for example, non-receipt of confirmation, error in the debited amount, exercise of the right of withdrawal, refund request…) should preferably be addressed in writing (email) to keep a dated record.
10. Mediation and dispute resolution
In accordance with Article L612-1 of the Consumer Code, in the event of a dispute not amicably resolved with the Company, the consumer Client has the option to resort free of charge to a consumer mediator for the amicable resolution of the dispute.
The Company will propose in this context the intervention of the following mediator: CNPM Mediation whose contact details are as follows:
CNPM Mediation Consommation
27 avenue de la Libération
42400 Saint-Chamond
Tel.: 09 88 30 27 72
Website: https://www.cnpm-mediation-consommation.eu
If not, the Client can also use the European online dispute resolution platform accessible at: https://ec.europa.eu/consumers/odr/.
It is reminded that resorting to mediation is not compulsory, and either the Client or the Company may decide to involve the competent jurisdiction at any time.
11. Applicable law and competent jurisdiction
The present GTC are governed by French law. They are written in French.
In case of persistent dispute regarding their interpretation or execution, and subject to the mandatory legal provisions protecting the consumer in their country of residence, the courts in the jurisdiction of the Company's registered office will have jurisdiction.
12. Entry into force
The present GTC come into force on the date of their online publication on the Site and apply to transactions made from this date.